1. Information We Collect

We may collect the following types of information to provide you with better service:

a. Personal Information

  • Name
  • Email address
  • Phone number
  • Company/organization name
  • Address or location (when provided)
  • Inquiry or quotation details

b. Technical Information

Collected automatically when you browse our website:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent
  • Cookies and tracking data

c. Order/Service Information

When you request product details, quotations, or support:

  • Product interests
  • Purchase-related data
  • Service or technical support history

2. How We Use Your Information

Panomex uses collected information for the following purposes:

  • To respond to product inquiries and quotation requests
  • To process orders or provide product-related services
  • To deliver technical support and after-sales assistance
  • To improve website functionality and user experience
  • To send updates, offers, or important notifications (only when agreed)
  • To enhance our product quality, marketing, and customer support
  • To maintain security, detect fraud, and comply with legal requirements

We never sell or misuse your information.

3. Cookies & Tracking Technologies

Our website uses cookies to improve your browsing experience. Cookies help us:

  • Understand visitor behavior
  • Analyze website performance
  • Deliver a smooth and personalized experience

You may disable cookies from your browser settings, but this may affect website functionality.

4. Sharing of Information

Panomex does not sell, rent, or trade your personal data to third parties.
However, we may share your information only in the following situations:

  • With trusted service providers (hosting, email services, analytics tools)
  • With logistics or delivery partners (for fulfilling orders)
  • When required by law, regulation, or government authority

All third-party partners are obligated to maintain confidentiality and data security.

5. Data Protection & Security

We take strict measures to keep your information secure:

  • Encrypted storage where applicable
  • Secure servers and firewall protection
  • Restricted access to confidential information
  • Regular monitoring to prevent unauthorized access

Although we implement strong security practices, no online transmission is 100% secure. We continuously update our systems to improve protection.

6. Your Rights

You have the right to:

  • Request access to your personal information
  • Correct or update inaccurate details
  • Ask for deletion of your data (where legally permissible)
  • Withdraw consent for marketing communications
  • Request clarification on how your data is used

To exercise these rights, contact us using the details provided below.

7. Links to External Websites

Our website may contain links to third-party websites. Panomex is not responsible for the privacy practices or content of these sites. We recommend reviewing their privacy policies before sharing any information.

8. Changes to This Privacy Policy

Panomex may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or business practices. Updated policies will be posted on this page with a revised “Last Updated” date.