FREQUENTLY ASKED QUESTIONS
Panomex instruments are designed with high-quality components, strict manufacturing standards, and advanced calibration processes to ensure stable and accurate performance. Each product undergoes multiple quality checks before dispatch, ensuring long-term reliability even in demanding laboratory or industrial environments.
Yes. Panomex offers assisted installation, setup guidance, and product training to ensure you can use the equipment safely and effectively. Our technical team provides support through video calls, on-site visits (where applicable), and detailed manuals for hassle-free operation.
Calibration frequency depends on the type of instrument, usage, and required accuracy. Typically, it is recommended to calibrate equipment every 6 to 12 months. Regular calibration ensures precision, reduces errors, and maintains compliance with industry standards.
Absolutely. All Panomex products come with a standard warranty that covers manufacturing or functional defects. We also provide fast after-sales support, spare parts, and maintenance assistance to keep your equipment running smoothly throughout its lifespan.
Yes. We often work with clients who require custom configurations based on their testing standards, sample types, or operational workflow. Our team evaluates the requirement and offers tailored solutions to match your application perfectly.