At Panomex, we are committed to ensuring that every order is delivered with care, precision, and reliability. Our Shipping Policy outlines how we handle the dispatch, transportation, and delivery of products to customers across India and international locations. By placing an order with Panomex, you acknowledge and agree to the practices described in this policy, all of which are designed to provide a transparent and dependable shipping experience.

Panomex ships products through trusted logistics partners, courier services, and transport agencies that specialize in handling laboratory and industrial equipment. Each package is prepared with appropriate safety measures, protective materials, and secure packaging standards to ensure that instruments reach customers in excellent condition. Once an order is ready for dispatch, we share shipment details, tracking information, and estimated delivery timelines to keep customers informed throughout the process. Delivery times may vary based on product availability, location, courier service efficiency, and external factors beyond our control.

Although we strive to maintain prompt and timely deliveries, occasional delays may occur due to transportation issues, weather conditions, regulatory checks, or unforeseen situations. Panomex cannot be held responsible for delays caused by third-party shipping partners, but we will always assist in tracking shipments and resolving any issues that arise. Customers are encouraged to verify their shipping address carefully while placing an order, as inaccuracies may lead to failed deliveries or additional charges for re-shipment.

Once the product is delivered, customers are advised to inspect the package immediately. Any visible damage, tampering, or inconsistencies should be reported to Panomex at the earliest, along with photographs and relevant details. While we take every possible measure to protect products during transit, external handling remains beyond our direct control, and timely reporting helps us resolve concerns efficiently. In situations where damage is confirmed, Panomex will guide customers through the replacement or service procedure in accordance with warranty and support guidelines.

Shipping charges, when applicable, are communicated during the order process and may vary based on product dimensions, weight, mode of transport, and destination. Certain products may require special packaging or handling due to sensitivity or weight, and these additional charges will also be disclosed in advance. For international shipments, customers are responsible for customs duties, taxes, clearance fees, and any other charges imposed by the destination country, as these vary widely and are beyond Panomex’s control.

Panomex reserves the right to modify or update the Shipping Policy at any time as part of our ongoing effort to improve efficiency, customer satisfaction, and compliance with logistics requirements. Updated versions will be published on this page to ensure customers always have the most accurate information regarding our shipping practices.

Our goal is to provide a smooth, dependable, and hassle-free delivery experience from the moment an order is placed until it reaches its final destination. If you have any questions, require clarification, or need assistance with your shipment, our support team is always available to help and ensure you receive your Panomex products with confidence and ease.